How long does it take to make my order?
Most handmade and personalized items are made to order. Please allow the processing time listed on each product before your order ships.
At LeeLani Creations, every order is handmade and carefully packaged to ensure it arrives safely and meets our quality standards.
Orders are processed in the order they are received unless rush processing has been purchased and confirmed. Most items are made to order unless otherwise noted.
Business days are Monday through Friday and do not include weekends or major holidays.
Processing Times
Processing times vary depending on the product type:
- Keychains & Bracelets: Usually premade and ship within 1–2 business days
- Passport Holders & Luggage Tags: 3–5 business days
- Journals & Planners: 2–4 business days
- T-Shirts, Tumblers & Custom Gifts: 3–7 business days
- Party Favors & Event Essentials: Varies by order size. Please contact us for an estimated turnaround time.
- Blankets: 7–10 business days
- Luggage Covers: Up to 14 business days
- Large Custom Orders: Processing time is determined by the size and complexity of the project.
For the most accurate processing estimate, please refer to the individual product listing.
Rush Orders
Rush processing is available on select items for a $15 rush fee.
Please email orders@LeeLani.Shop before placing your order to confirm whether your item qualifies for rush processing.
Rush processing is not available for:
- Luggage Covers
- Blankets
- Custom T-Shirts
- Large Bulk Orders
Shipping Methods & Delivery
Once your order has completed processing, it will ship using one of the following methods:
- USPS Ground Advantage or Priority Mail: Typically 2–5 business days within the U.S.
- UPS: Available as an upgrade during checkout.
- International Shipping: Typically 7–21 business days depending on destination and customs processing.
Shipping costs are calculated at checkout based on your package weight and destination.
Free shipping may be offered during select promotions.
Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.
Quality Assurance & Documentation
Every order is carefully inspected, photographed, documented, and securely packaged before shipping to ensure quality and accuracy.
This documentation helps verify the condition of your order before it leaves our studio and allows us to better assist if any shipping issues arise.
Digital Products
Digital downloads are available immediately after purchase.
You'll also receive a confirmation email containing your download link for future access.
Lost, Delayed, or Damaged Packages
Once a package is marked "Delivered" by the shipping carrier, LeeLani Creations is not responsible for lost, stolen, or misdelivered packages.
If your package cannot be located, we recommend checking with neighbors, your local post office, or the shipping carrier for additional assistance.
If your order arrives damaged, please contact orders@LeeLani.Shop within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can assist you as quickly as possible.
We're happy to help guide you through the carrier's claims process when applicable. However, replacements or refunds cannot be issued for packages that are marked as delivered by the carrier.
Need Assistance?
For the fastest service, please contact the appropriate email below:
📦 Existing Orders, Order Updates & Rush Requests
orders@LeeLani.Shop
💌 General Questions & Customer Support
info@LeeLani.Shop
When contacting us about an existing order, please include your order number in your email whenever possible.
Can I personalize my order?
Yes! Many of our products can be personalized with names, dates, colors, photos, and more. If you don't see an option, feel free to submit a Custom Order Request.
Can I cancel or change my order?
If your order hasn't entered production yet, we'll do our best to accommodate changes or cancellations. Because many of our products are handmade or personalized, requests made after production begins may not be possible. Please contact us as soon as possible.
Can I request a product in a different color or design?
Many of our handmade items can be customized. If you have a special request, we'd love to hear your ideas! Submit a Custom Order Request, and we'll let you know what's possible.
How can I track my order?
Once your order ships, you'll receive tracking information by email. You can also use our Track Order page anytime.
At LeeLani Creations, every order is handmade and carefully packaged to ensure it arrives safely and meets our quality standards.
Orders are processed in the order they are received unless rush processing has been purchased and confirmed. Most items are made to order unless otherwise noted.
Business days are Monday through Friday and do not include weekends or major holidays.
Processing Times
Processing times vary depending on the product type:
- Keychains & Bracelets: Usually premade and ship within 1–2 business days
- Passport Holders & Luggage Tags: 3–5 business days
- Journals & Planners: 2–4 business days
- T-Shirts, Tumblers & Custom Gifts: 3–7 business days
- Party Favors & Event Essentials: Varies by order size. Please contact us for an estimated turnaround time.
- Blankets: 7–10 business days
- Luggage Covers: Up to 14 business days
- Large Custom Orders: Processing time is determined by the size and complexity of the project.
For the most accurate processing estimate, please refer to the individual product listing.
Rush Orders
Rush processing is available on select items for a $15 rush fee.
Please email orders@LeeLani.Shop before placing your order to confirm whether your item qualifies for rush processing.
Rush processing is not available for:
- Luggage Covers
- Blankets
- Custom T-Shirts
- Large Bulk Orders
Shipping Methods & Delivery
Once your order has completed processing, it will ship using one of the following methods:
- USPS Ground Advantage or Priority Mail: Typically 2–5 business days within the U.S.
- UPS: Available as an upgrade during checkout.
- International Shipping: Typically 7–21 business days depending on destination and customs processing.
Shipping costs are calculated at checkout based on your package weight and destination.
Free shipping may be offered during select promotions.
Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.
Quality Assurance & Documentation
Every order is carefully inspected, photographed, documented, and securely packaged before shipping to ensure quality and accuracy.
This documentation helps verify the condition of your order before it leaves our studio and allows us to better assist if any shipping issues arise.
Digital Products
Digital downloads are available immediately after purchase.
You'll also receive a confirmation email containing your download link for future access.
Lost, Delayed, or Damaged Packages
Once a package is marked "Delivered" by the shipping carrier, LeeLani Creations is not responsible for lost, stolen, or misdelivered packages.
If your package cannot be located, we recommend checking with neighbors, your local post office, or the shipping carrier for additional assistance.
If your order arrives damaged, please contact orders@LeeLani.Shop within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can assist you as quickly as possible.
We're happy to help guide you through the carrier's claims process when applicable. However, replacements or refunds cannot be issued for packages that are marked as delivered by the carrier.
Need Assistance?
For the fastest service, please contact the appropriate email below:
📦 Existing Orders, Order Updates & Rush Requests
orders@LeeLani.Shop
💌 General Questions & Customer Support
info@LeeLani.Shop
When contacting us about an existing order, please include your order number in your email whenever possible.
What is your return policy?
Because many of our items are handmade or personalized, custom products cannot be returned unless they arrive damaged or we made an error. Please review our Refund & Returns Policy for full details.
What if my item arrives damaged?
Please contact us within 24 hours of delivery with photos of the damaged item and packaging. We'll work with you to make it right.
How do I care for my handmade items?
Care instructions vary by product. Rhinestone items should be hand washed only and handled with care. Specific care instructions are included with applicable products.
Do you offer gift wrapping?
Not at this time, but all orders are packaged with care and are perfect for gifting.
Do the colors look exactly like the photos?
We do our best to accurately represent every product. Colors may vary slightly depending on your screen, lighting, and device settings. For complete details, please see our Color Disclaimer.
At LeeLani Creations, we make every effort to display our products as accurately as possible. However, actual product colors may vary slightly from what you see on your screen.
Every device, including phones, tablets, and computer monitors, displays colors differently. Lighting conditions, photography, editing, screen settings, and variations in materials or production may also affect how colors appear.
While we strive to provide true-to-life images, we cannot guarantee that the color displayed on your device will perfectly match the finished product you receive.
Because many of our items are handmade or personalized, slight variations are part of what makes each piece unique.
If you have any questions about a product's color, finish, or materials before placing your order, please don't hesitate to contact us. We're always happy to help you make the best choice.
Thank you for supporting our small business and for understanding the unique nature of handmade creations.