Best Friends Mug | Friends Sister Mug | Custom Best Friend Mug | Custom Mug | Soul Sisters |

We have a no-return policy, due to the nature of our items. This means if your item(s) are customized there are NO refunds or returns. However, if you have a problem with your order you must contact us within 48 hours of delivery confirmation based on the tracking information.

If there is an issue with your custom item(s) you must contact us immediately at info@LeeLani.Shop. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping fee will be deducted from the refund amount. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Info@LeeLani.Shop.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.