Custom Sisters Mug | Best Sister Gift| Long Distance Sisters Gift | Best Friends | Sisters Christmas Gifts| Big Sister| Little Sister
Custom Sisters Mug | Best Sister Gift| Long Distance Sisters Gift | Best Friends | Sisters Christmas Gifts| Big Sister| Little Sister
**Ordering Instructions**
Please put all requested information as well as anything you need us to know in the notes section on the checkout screen.
All available skin tones, hair styles, and hair colors are listed. Please provide the correct options when ordering.
ABOUT OUR MUGS
-11oz or 15oz
-The main image can either be on the left or right side.
-Our images are high quality and permanent. The image will not fade, peel or crack.
-Mugs are dishwasher and microwave safe
PRODUCTION AND SHIPPING TIMES
All items are made to order and made in-house. We process orders in the sequence they are received. Orders will ship according to the Etsy timeline.
- RUSH order processing: If you add this ( https://www.etsy.com/LeeLaniCreations/listing/1257307347/rush-my-order-rush-processing-express?utm_source=Copy&utm_medium=ListingManager&utm_campaign=Share&utm_term=so.lmsm&share_time=1670790574986 ) to your order the order will be processed within 24-48 hours. You should also upgrade your shipping to ensure your item will arrive on time.
*** LeeLani Creations is not responsible for any delayed, lost or mis-delivered package due to the shipping carrier or an incorrect address. Please make sure your address on file with Etsy is correct and current. We DO NOT alter shipping information once an order is received.
Thank you SO much for visiting our shop! Please let us know if you have any questions!
Copyright © 2022 LeeLani Creations. All rights reserved.
**Color Disclaimer**
Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.
LeeLani Creations cannot guarantee that the color you see accurately portrays the true color of the product.
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Return & Refund Policy
Return & Refund Policy
We have a no-return policy, due to the nature of our items. This means if your item(s) are customized there are NO refunds or returns. However, if you have a problem with your order you must contact us within 48 hours of delivery confirmation based on the tracking information.
If there is an issue with your custom item(s) you must contact us immediately at info@LeeLani.Shop. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping fee will be deducted from the refund amount. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Info@LeeLani.Shop.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
