Personalized Sister or Best Friend Mug | Friends Sister Mug | Custom Best Friend Mug | Custom Mug | Soul Sisters |
A mug your best friend or sister is sure to love!
The backside of the mug will read whatever you would like it say! Be sure to pick the font you'd like as well. If there is a different quote you would like please let us know.
💥 Ordering Instructions💥
1- Pick the female body type/color for the girl on the left
2- Pick the female body type/color for the girl on the right
3- Pick the hair and/or if you would like them to have a hat
(please note we can add a black, pink or white hat to most of the styles)
4- Pick the hand for the left female and the right female
5- If you would like a saying on the back of the jacket please choose. If you want something custom please let us know!
If you have any questions please do not hesitate to contact us!
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Return & Refund Policy
Return & Refund Policy
We have a no-return policy, due to the nature of our items. This means if your item(s) are customized there are NO refunds or returns. However, if you have a problem with your order you must contact us within 48 hours of delivery confirmation based on the tracking information.
If there is an issue with your custom item(s) you must contact us immediately at info@LeeLani.Shop. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping fee will be deducted from the refund amount. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Info@LeeLani.Shop.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
